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I think they did take notes, but they are following them directly to their demise, not even bright enough to realize that they were supposed to learn from their mistakes, not repeat them.
in my fudge shop i usually mix in a little chocolate ex-lax on the offering plate just for bastards like you.
Those commenting on the idiocy of the employees there are dead on. The amount of wrong information they give out is off the chart. I have actually laughed out loud in their face at some of the things they've said.
However, they have done a brilliant job of hiring hot chicks lately.
Not quite. This is like someone walking by the fudge and taking one or two knowing they are not going to be buying. BB has you in their store looking at their product. They need to find a good way to get people to buy from them in that situation, not someone online. Heard an interesting thing on the radio about Macy's and getting sales people ipods with card scanners so they could check you out when you are sitting in the shoe section or whatever, they also had the store and company inventory right there. BB has to figure how to embrace the online shoppers, especially the ones that research in the stores, and take them back. Just having a website is not enough.
Lol you know how to get me revved up!
They might be doing better if the people that worked there weren't all morans. I bought a new phone from there because it's the only place that I could find that had it in stock at the time. I paid for everything online and when I went there to pick it up they basically tole me I couldn't do the contract I signed up for (which is FALSE) and an hour later I ended up paying more than I paid online.
Then I found a pretty good deal on a TV and when I was paying for it I threw in the cheapest HDMI cable they had which was about $20 (and about $15 too expensive, but I needed one that day). The chick starts telling me in this snotty voice in front of my girlfriend how I should buy a different cable and that I won't get as good of a picture with that one and it will probably break. It took every ounce of energy I had not to jump over the counter and punch that bitch in the ovaries.
How about offering to beat any price by 6% to cover the difference with sales tax? Until they can compete with Amazon they won't compete with Amazon.
If we can trick Coach Krzyzewski into saying his own name backwards, perhaps he will be pushed back to the fifth dimension
All my music purchases in the last 2 years have been downloaded. I ordered my last computer on Newegg. My wife and I each bought both our cell phones online through Verizon. We haven't purchased a movie to keep in a few years, excluding Elmo DVD's and the Shrek movies which we purchased through Amazon. On the rare occasion I purchase an Xbox game I buy used except for every other year when I pick up a new NCAA or Madden through Sports Illustrated's $50 deal where you get the game and 6 months of bathroom reading. We bought our TV 4 years ago through a Cyber Monday deal. I can honestly say that the only reason I have stepped into a Best Buy in the last year was because someone got me a gift card which I used for a case for the iPad which we bought through the Apple Store. The closest we have come to buying anything over $100 at Best Buy is the laptop I'm on right now that we bought at Circuit City 7 years ago. I loved going to Best Buy 18 years ago and looking around. They and Circuit City were the first stop for all electronics, movies, and games. I also liked going grocery shopping with my mom at Meijer and if I was good she would let me pick out a 45 LP for my record player in 1984.
Wow, that guy sure showed that college kid trying to get by.
Some of these people come in expecting the salesmen to know EVERY little aspect. These kids make $9 an hour and probably hate their job. Give them a break instead of being an arrogant dick to them for not 100% knowing a wire's complete capability.
If you can figure out how to make money selling items for less than your total costs - I know many companies who would like to hire you as a CEO.
Maintaining a B&M store plus a sales staff costs money, a lot of money.
This post has been edited 2 times, most recently by Bridon Gueermo 16 months ago
Not sure if serious.
Still, that would be fine if they didn't always act like they know everything and patronize their customers by trying to get them to buy an $80 HDMI cable.
In that case then they are
I personally just think its ridiculous to go in there and riddicule a kid who is severely underpaid to begin with because he doesn't know every answer to every question this guy had.
The people who treat waiters and retail workers like shit really, really suck.
i blame the bestbuy union
I know some people look down on Walmart, but they have managed to have competitive prices with B&M stores. It can be done.
Best Buy needs to figure something out in the next year so they can be ready to capitalize when Amazon is forced to start collecting tax in more states in 2014.
That is the premise of the OP.
I understand and share everyone's frustration with Best Buy - but as they say, reality is a bitch.
don't really see the distinction there, brah.
I just finished up a paper for my graduate capstone class in which we had to create a 3-5 year strategy for Best Buy. Believe it or not, there is still a large majority of people that purchase large electronics and appliances from B&M stores. What has hurt BB more than anything, is the decline in CD & DVD sales over the past 5-10 years. Those were their high margin stars that have since been regulated to a few shelves at the front of the store. Best Buy will never compete on price - if it wants to survive it has to overhaul it's training and build a brand image on service and knowledgable employees.
With the prospect of Sears closing it's doors in the next few years, BB may have an opportunity to survive if it can secure market share in the large appliance sector. With "smart" appliances being the next big thing, BB has a chance to promote total household technology integration.
This post was edited by KC_SPARTAN 16 months ago
Well first of all, that was an Onion article...it's satire.
Ah gotcha. My bad
You mean Kim Jong-un isn't the Sexiest Man Alive?
Broad picture is Best Buy expanded too much, is carrying too much lease obligations and cannot afford to operate as you all would like. They should of anticipated Amazon's success better, but to be honest, they have no shot against Amazon. Paying overhead/rent on a Brick & Mortar store versus shipping from a warehouse and your customers not having to pay tax, Amazon has such a huge advantage there.
I realize a lot of people have bad customer service stories from Best Buy and more or less it is because they do not have a choice. They have to run bare bones to save every dollar they can because they know the way they are operating is burning cash. Even if they brought back the commissioned sales force as someone mentioned, it would not push enough people to the stores to make up the commission. You know why, because I'd rather save 20 dollars on Amazon than get a please and thank you from an employee at a Brick & Mortar store. I think I happen to be in the norm.
One thing to look at with how bad retailers are struggling is how hard they are pushing you to use your credit card, and what credit terms are being offered.
If you look at it, it is really following the Borders pattern. The stock will continue to fall until bankruptcy, and will pop on occasion when there are rumors someone will buy them.
This post was edited by Spartanram 16 months ago
I agree with this. It's still a decent place to buy large appliances and things you don't always want to buy online. But like any company they need to adapt with the times. Look at Barnes and Noble and Borders. Barnes and Noble came out with the Nook and started selling ebooks and they're still in business, meanwhile Borders didn't adapt and pretty much died.
Best Buy has pretty much the same inventory they did 20 years ago, they're doing nothing differently. If they really want to survive they need to start offering downloadable books, music, and movies. People generally go into stores because they have questions they couldn't find answers to online, and when the sales people are idiots it doesn't make leaving the house worthwhile.
Dude that is hilarious. I would go with my mom to Meijer occasionally just so I could score a new 45 single. Great memories.
Sorry for the hijack.
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