MSU Red Cedar Message Board

lol you're on an anti-Comcast rampage right now. I do agree though, they are awful. I'm so glad we don't have to deal with them this year in my new apartment.

My internet was spotty as fuck last year with Comcast, so annoying.

We got basic cable with free hd and internet. ~$70 a month. (I guess we get what we paid for, that's pretty cheap) Right now, our bill is double that.

I think it's a regional thing with Comcast. Here in DC I've been pretty damn happy with Comcast. First I got them to basically extend my trial offer indefinitely. Well, almost. I had premium service for $60/month for first 12 months, but then when that expired and they wanted to jack me over, I had them knock it down to slowest broadband, cable and sports package for $70/month. Not too bad. About once or twice a year, if I have service issues, I make sure demand concessions and they usually bend over pretty fast. For example, last month, I got a $44 credit because the sports station that carries the Orioles (not that I care about the worst team in the AL, I just like watching baseball) was all jacked up.

Friend of mine in Arlington has Comcast and he's had free Extra Innings all summer because he was having service issues with Comcast and asked for a free month of Extra Innings. They said sure...and never turned it off. So he's been happy with being able to watch the Tigers all season.

I guess with Comcast I'd advise:

1) Always let them know about service issues
2) Remind them you can switch to a competitor
3) Demand monetary concessions. All they can do is say no.

U-verse is working great less than a mile from you. Only real problem was that it took awhile to get it installed and the router has to get restarted every once and awhile.

This is the only thing I miss about the dorms.

I actually don't have a ton of problems with Comcast. Can't remember the last time cable TV went out. Interenet went through a phase of sucking but then we password protected our wireless and it's been basically fine.

Honestly not sure why/how people have so much trouble unless they go into every phone call with a service person loaded for bear.

My advise: get Fios if it is available in your area. Great service, good prices, insane amounts of HD, insane internet speeds.

Yes!!!!!!!!!!

I hate them SO much and vowed to never, ever use their services again if I have any other choice. I currently have AT&T Uverse. Theyre ok overall. Comparable tv picture quality and internet speed imo (or at least close enough that I did not notice a difference) and way cheaper. Recently, though, I have been getting choppy tv footage and pixelated screens every now and again so I am hoping it is a temporary problem and it passes soon.

I have a friend that used to work for Comcast and he told me that all their money is in advertising for new customers and they do nothing in the way of customer service or trying to help out customers they already have. Makes sense when I look back at all the time I spent on hold and the fact that when I did talk to a Comcast rep I knew more about computers than they did!

I have AT&T right now and I'm not too pleased with them at the moment. My advice would be get the employee ID number of every person you speak with, take notes on what they say, and write down when you talked with them.

Apparently you can't have more than 4 different channels on in a house at one time. For instance, I live in a big house (9 rooms) and we have 8 TVs, but they neglected to tell us that we can't have more than 4 different channels running at once. So, let's say that 4 TVs are on and one is turned to ESPN, one is turned to MTV, one is turned to Discovery, and one is turned to HBO. If a 5th TV is turned on the person must either watch what one of the other 4 is watching or (and this is messed up) they have the option to kick one of the other TVs off their channel. However, not once during the 6 times that I spoke with them before our cable was installed did a single person mention any of that even though they knew we were going to have 8 boxes. In addition, they haven't given us the sport package that we ordered. Oh, and it took them 3 weeks to come install it after we ordered.

And the company structure is so messed up that the people in the store can neither see nor fix what anybody over the phone did. So you have to deal with them exclusively in the store or exclusively over the phone. They don't have overlapping systems.

We're thinking about cancelling.

Is that available in Michigan?

I think you all mean xfinity.