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Coppell Spartan said...
I had a great customer service experience from Zingerman's this past week-end.
I sent a Gelato gift basket to friends that delivered last Friday. Unfortunately I sent it to my friends former address. I called Zingerman's, acknowledged my error and asked if they could soften the financial blow of sending out another order to the correct address. They understood the mistake and made me a great offer to resend a replacement gelato basket to my friends correct address. I thought it was really cool of them as it was my mistake. Timely to share my cool story as this thread existed.
In all seriousness, i was very appreciative of the great customer service. By the way, how is Zingerman's Gelato?
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Vim said...
To anyone complaining about the price:
Not too long ago, folks spent 30% or more of their income on food. These days it's down to 10%, because economies of scale have kicked in. Your #12 from Jimmy John's only costs $6 because they buy everything in bulk and on most ingredients they go with the cheapest supplier. Stateside Deli buys pre-made dressings to douse their sandwiches. Of course Jimmy John's and Stateside Deli are cheaper. They don't care enough about what they're putting into their food.
Have you ever made a sandwich entirely from scratch? Have you ever baked the bread, smoked the meat, pickled the cucumbers, and prepared the dressing/sauces by hand? It's a lot of work, but that's exactly what Zingerman's Deli does. They do it because they're obsessed with providing their customers authentically great food.
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Rook
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Vim said...
I think the Yelp reviews are spot on.
"Essentially sandwich heaven if you're into that kind of thing."
"Amanda took our order and when she asked, we shared that we were coming from the UofM hospital where we had completed Deb's final radiation treatment (Yes!). Amanda was gracious, accomodating and just as patient as Marshall was earlier. When she delivered our food a short time later, ... balloons with "Congratulations" scribed across them accompanied it. Now that, my Yelp fam, is what great service and great people are all about. We'll be back to Zingerman's, guaranteed."
"Another note of why I love Zingerman's so much: My boyfriend had his dad's birthday party catered by them and we told them we didn't really like the latkes they served and they sent him a $100 gift card to use at any Zingerman's location! How awesome is that? He didn't even want anything, he was just giving them some feedback."
"THE FOOD. OH MY GOD."
"The single greatest deli on the planet"
"The bottom line is that Zingerman's is in fact terrific, their food and service are great, and no one visiting Ann Arbor should pass up an opportunity to eat here."
"So, how much do I love Zingerman's Deli? Well, I've never written a poem to a restaurant before. This is easily one of my all time favorite places to eat in the known universe. What started 30 years ago as a deli has expanded over the years to include a bakery, coffee company, creamery and additional restaurant, Zingerman's Roadhouse. Long before Brooklyn hipsters were packaging their twee foodstuffs, Ari Weinzweig and Paul Saginaw were bringing artisinal and local to Ann Arbor. The brilliance of this enterprise is their unflagging devotion to procuring the very best of what's out there, and, when that's not good enough, making it themselves. And who has a staff this dedicated, this helpful, this nice? I have waited in line in the bitter cold for over an hour to get sandwiches here. The people who work here turned that wait into something special by bringing around samples of cheese, salami and brownies to nosh on, and they stayed and chatted with us, too. A visit here never, ever lasts long enough. I could recommend something here, tell you what I had for lunch yesterday. Just go and order anything on the menu...I've never had a bad meal here."
This post was edited by Trevor Barnes on 5/15/2012 at 8:19 AM
Trevor Barnes
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Trevor Barnes said...
"Zingerman's epitomizes all that is Ann Arbor: overwrought, overhyped and overpriced. If your idea of a great sandwich is waiting hours in line for a sandwich that could have easily been made at home, be my guest. Otherwise, there are much better places in Ann Arbor (it's been eight years since I've lived there), so your task is to find them."
"Everyone talks about Zingerman's like it's the best food they've ever eaten, but I disagrree. Agree completely with Carl---this place is way overrated and also too expensive. I'm not sure how so many people think it's that good."
"At Zingerman's you'll find fine imported cheeses, fragrant breads, superb oils, spices and chocolates, (mediocre) sandwiches and prices that will make you lose your appetite. It's a fine deli if you absolutely need that San Francisco Sourdough loaf or the odd bit of Raclette, but its pretentions to be a Manhattan institution fall short of the mark. Trader Joe's here I come!"
"Perhaps the most overrated restaurant in the country. I'm constantly surprised at the accolades this place gets. Nice people, decent food, but I think it's extremely overrated. Sandwiches for 15 bucks? Olive Oil for $50? No wonder they make so much money! It's an absolute zoo in there, too.
The cheese is pretty good but not as good as other places I've lived... Pennsylvania Macaroni in Pittsburgh, for one. Honestly it's not that different than what you get at whole foods."
"In the great zingerman's debate (well, there may not be a huge debate now but there SHOULD BE) I am on the side crying over-priced, over-hyped, hugely under-whelming. I stopped by here while house-hunting in Ann Arbor and practically spent my entire tuition on two small sandwiches. I figured, well, after hearing everyone rave about it and shelling out all that dough (hehehe), I bet my mouth will taste the best sandwich EVER. Me thinks not. Not even close. Does this place have fancy ingredients/products. Yes. Should you have to sell your first born to afford a mediocre sandwich? That's your call. Personally, for the best sandwich of your life at half the price, go buy yourself a plane ticket to California and go to Bay Cities Deli in Santa Monica... or you could take that cash and spend it on one meal at ZIngerman's."
"I was stunned at the arrogance of this place! Can you say "Chutzpah"? $13.99 for a bagel, a tiny, mealy cream cheese and barely enough lox to cover half a bagel. And for an extra ounce of the mealy cream cheese, they get a buck!
They did toast my bagel dark as requested and the coffee was decent. The tomato was very good and they were generous with onions.
But honestly? $18 for one so-so breakfast?
Apparently they have a captive market when it comes to deli. They have developed and entire industry around what they think is an incredible way of doing business and charge $995 for seminars to share their "vision" with you. WHAT? On of the founders even wrote a two page article in their newsletter about 'visioning'. "I this and I that". Wow.
I agree that they have an enthusiastic staff and some cool case items but would not shop in the overpriced deli. We ate breakfast there because we had made the trek and I was craving lox.
Do yourself a favor and skip Zingerman's. You will be disappointed if you go."
"I went there once for a sandwich. It cost $17 plus tax, I believe. The sandwich was forgettable. Mediocre, rather bland, just utterly forgettable. I will NEVER forget, however, how much that sandwich cost. If you charge me $17 for a sandwich, it better be THE best, most amazing, call my friends back home, moisten my drawers ...
There is a certain culture in Ann Arbor such that (in a nutshell) the most expensive given thing must be the best. It explains many things about Ann Arbor and it elegantly sums up the allure of Zingerman's Deli."
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MSchott said...
Zingerman's is more than a deli. You don't have to go there just for sandwiches. They have great bread, awesome cheeses and cool groceries. The sandwiches are first class but pricey to be sure but I haven't found any place as good in the Metro Detroit area and that includes Stage and Bread Basket (which gets my order wrong 50% of the time).
I also would not call Zingerman's a classic Jewish deli. It's a high end deli with creative food but it's not like Stage, Katz's, Carnegie or Langer's in LA.
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chris14 said...
I don't get where people yap about Zingerman's being overpriced. They annually release their financials to their employees and consistently have what's been described as a "razor-thin" profit margin (unlike Apple).
They take really good care of their employees, they care greatly for their local communities, and their food costs so much because it costs them so much to acquire and make it. Good ingredients aren't cheap. It's one thing if a cheap sandwich like Jimmy John's is more your style, it's another thing to slang Zingerman's just because a whole bunch of people prefer to pay more for better ingredients.
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Online Predator said...
Bingo.
They provide a quality product. Quality food is never cheap. They also make a strong emphasis on purchasing products from local farmers and producers. Zingerman's keeps a lot of Michigan farmers in business, and for that alone their prices are justified.
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Some UM person made this ad happen. The Pure Michigan campaign is supposed to bring tourists in. Ann Arbor is a great town. I love it. It is only a tourist town for the Ann Arbor Art Fair3 days a year, and football days. It is not a tourist town. Traverse City is a tourist town. Ann Arbor is not.Some UM hack made this ad happen.
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izzone89 said...
Anyone saying Zingerman's isn't good is just plain dumb. Overrated or overpriced? Yeah maybe, but it is undeniably good. My freshman year of HS we were like a block from there and I had it probably 80 times for lunch that year and was never disappointed.
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Rook said...
Speaking of Jewish delis, I recently visited one just south west of downtown Chicago that was fantastic. Old style steam table with a ton of different items. I grabbed a brisket sandwich which was gianormous and out of this world. Unfortunately I cannot remember the name to be able to return. Anyone familiar with this place?
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Pure Michigan: Ann Arbor (Zingerman's Deli)